Phone: (844) 326-6571 Phoenix, East & West Valley

Water damage restoration in Gilbert, AZ

Most Gilbert homes were built in 2000 or later, but water heaters, washer hoses and AC drains fail in new houses too, and parts of town collect storm water. Here's what's specific to Gilbert, and how to reach an independent restoration provider that serves the area.

Calls may be recorded for quality purposes.

Gilbert’s young housing

Gilbert’s growth came late. Census counts show about 5,700 residents in 1980, nearly 110,000 by 2000 and more than 267,000 by 2020. U.S. Census Bureau survey data (American Community Survey, 2020–2024) puts the median Gilbert home at 2003, the newest of the five East Valley cities we cover. About 60% of homes were built in 2000 or later, and only about 4% before 1980.

Age still varies across town. In north Gilbert’s ZIP codes 85233 and 85234, the median home dates to 1994. In the south, ZIP codes 85295, 85297 and 85298 have medians from 2007 to 2009. ZIP codes don’t follow town limits exactly, so treat these as a general picture.

New houses still leak

A newer home avoids some problems of older ones, but it has the same parts that wear out:

More on these in water heater and appliance leaks.

Where storm water collects in Gilbert

The Town of Gilbert says new residents are often surprised to learn that parts of town can flood. Gilbert slopes from east to west, and in heavy rain, the town notes that water can build up on the east side of railroad and canal embankments. Water moving west backs up against those raised lines.

A few more things the town points out:

Big storms still get through. During a multi-day storm in October 2025 that brought 3.5 to 4.5 inches of rain to the East Valley, the National Weather Service documented flooding on Loop 202 near Cooper Road that closed that stretch. NWS photos from September 8, 2014 also show flooding near Val Vista and Germann.

Water that rises outside and flows into the house is flood damage, which FEMA says most homeowners policies don’t cover. For roof leaks and storm cleanup, see monsoon and storm water damage.

Gilbert’s hard water

Gilbert’s water comes from the Salt and Verde rivers through SRP, from the Colorado River through the Central Arizona Project, and from town wells. The 2024 water quality report gives an average hardness of 12.96 grains per gallon, with samples ranging from about 6 to 21.

Hard water leaves scale and sediment in tank water heaters. A report prepared for the U.S. Department of Energy recommends draining storage tanks every year in hard-water areas to clear sediment.

Checking for a leak you can’t see

Leaks in newer homes hide inside walls, behind cabinets and under the slab. The EPA’s WaterSense program suggests a simple test: read your water meter, use no water for two hours, then read it again. If the number changed at all, you probably have a leak. Make sure irrigation and the water softener aren’t running during the test. If the leak seems to be under the floor, see slab leak water damage.

If water is on the floor right now

  1. Close the valve at the fixture or appliance, or shut off the main water valve. The shut-off valve guide shows what to look for.
  2. Stay out of standing water near outlets, cords or appliances.
  3. Take photos and video before you move anything.
  4. Call to reach an independent restoration provider that serves Gilbert. If a line or tank needs repair, you’ll also need a plumber.

What happens when you call

No forms and no sign-up. You talk to a restoration provider that works in your area, ask your questions, and decide what to do next.

  1. 1. You call the number on this page

    Your call is routed to an independent restoration provider that serves your part of the Valley, when one is available.

  2. 2. You describe the problem

    Where the water came from, which rooms are wet, how long things have been wet, and whether the source is stopped.

  3. 3. The provider explains next steps

    Scheduling, what an on-site assessment involves, how they document damage for insurance, and pricing are all worked out directly between you and the provider.

  4. 4. You decide

    You are not obligated to hire anyone. Before work starts, ask for the contractor’s license and insurance information and check it yourself.

Questions from Gilbert homeowners

Which parts of Gilbert are prone to flooding?

The Town of Gilbert says the land slopes from east to west, and in heavy rain water can pile up on the east side of railroad and canal embankments. The town also says every Gilbert property owner can buy National Flood Insurance Program coverage, which is separate from a homeowners policy.

The park near my house filled with water after a storm. Is that normal?

Often, yes. Gilbert says many of its retention basins are community parks, and Freestone and Crossroads parks are built to hold storm water. If water is reaching your house instead of the basin, call the town and document what you see.

My AC drain overflowed and stained the ceiling. Who fixes what?

An HVAC technician clears the drain and checks the pan and float switch. A restoration provider dries or removes the wet ceiling drywall and insulation and checks the walls below for moisture. If the stain is more than a day or two old, ask about mold too.

Which hardness number should I trust for Gilbert's water?

Use the latest water quality report. The 2024 report gives an average of 12.96 grains per gallon. An undated town FAQ lists a lower average of 8 to 10, so if you set a softener or plan water heater maintenance, go by the current report.

A washing machine hose burst in my Gilbert home. What now?

Close the valves behind the washer, or the main shut-off if you can't reach them, and don't touch the machine while you're standing in water. Water from a laundry room often runs under walls and flooring into the next room. A restoration provider can find how far it spread with a moisture meter and dry it out.

Call (844) 326-6571